Financial tools management
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      2. Administrators (NSO, PSO, Club, Event)
      3. Financial tools management

      Switching over from WePay to PaySafe FAQs

      Interpodia has been working towards adding another payment processing partner, PaySafe, that will launch on all Interpodia platforms in spring 2024.

      • Who is PaySafe?

      PaySafe is a global leader in payment processing with 25 years of experience. Interpodia platforms offer more advanced functions and features than most organizations and we rely on advanced functionality for things such as single user purchase experiences made up of multiple sub transactions and automated transaction splitting. After a thorough assessment of the best suited technology partner for our clients, Interpodia engaged PaySafe. Interpodia is committed to the best in class and will continually assess if there are other payment technology partners that we should consider integrating in the future.

      • Does this affect my organization?

      If you are currently using WePay as your payment processor, yes. 

      • What does our organization need to do to make this change?

      Our team is making every effort to make this as easy as possible, we do not expect this to be as challenging as the WePay applications were for some organizations. The process will involve filling out a PaySafe onboarding application and providing supporting documentation as necessary.

      Each organization will get an account with PaySafe and our team members will contact your organization's Interpodia platform account owner via email to invite you to complete the account activation process.

      • How do we check or change who is listed as the account owner for our organization with Interpodia?

      In your Financial and Accounting Dashboard or your Interpodia platform you can view who is the account owner of your organization/s. If you need to change this, the current Financial account owner should contact info@interpodia.com 

      • My organization has auto-renewals or subscription/ installment payments set up on my INterpodia platform. What will happen to credit card data stored for auto-renewals, subscriptions and recurring billing?

      All recurring billing payment information is securely stored in payment vaults and not stored by Interpodia. If your organization is currently using WePay, this information will all automatically carried forward to your new PaySafe account. So there is no action required by you or your customers. There is no need for anyone to re-enter this information or update their subscriptions or recurring billing payment schedule.

      • Will this affect how we use the Interpodia Financial and Accounting dashboard?

      No. The PaySafe integration will perform just like the WePay integration does.

      • Will I be able to accept payment via debit cards?

      Yes, the change to Paysafe brings more payment type options.. One of the motivating factors to finding an alternate processor was there were many scenarios where debit cards were not accepted.

      • Would I be able to use my PO box address?

      Payment card industry regulations, globally, have just recently become far more strict about allowing a merchant account to use a PO Box address for their registered address. We are seeing that the change to PaySafe brings more flexibility to our customers that have a PO Box address, but each merchant application approval will be unique.

      • Is there a charge for this change or for migrating the recurring payment data vault?

      There is no charge for the migration of your data from WePay.

      • Will my processing rates change?

      Your processing rates will not change.

      • Will my organization's payout deposit frequency change?

      PaySafe offers daily or weekly payout disbursements, a choice which is at discretion of your organization.

      • We currently use Stripe for our Interpodia transactions. Do we need to change? Or is there a reason to change?

      The change is only necessary for those using WePay, due to the unfortunate circumstances of them closing the platform. All organizations that work with Interpodia are welcome to switch to PaySafe. We suggest you contact your Interpodia platform account manager to discuss the potential benefits and what is involved with making the change.


      • Once our organization is set up with PaySafe can we still issue refunds from our old transactions that occurred on WePay?

      Yes. It will be possible for you to issue refund until Dec 31, 2024 

      • Is there a deadline to move the new payment solution?

      Yes there is. To ensure uninterrupted payment processing, you will need to have your PaySafe account approved by June 30, 2024. We recommend you create your PaySafe account ASAP and before June 20, 2024. Thankfully the PaySafe setup process is significantly easier than it was with WePay or Stripe..

      • Which email address will the email communications be sent to?

      Email communications on when your information will be transferred over to the new payment processor will be sent to the financial organization owner. Email communications will be sent from info@interpodia.com during the month of May 2024.


      Further questions?

      If you have any questions or need help, reach out to our support team directly, we will be happy to assist you.