It is the merchant’s responsibility to carefully monitor Chargebacks.
This document provides a lot of information on the chargeback process.
If you have any questions please don’t hesitate to contact the PaySafe support team at customersupport@paysafe.com.
It’s important to note that Paysafe/Interpodia are not responsible for the chargebacks that are issued and is not responsible for reviewing dispute packages.
The merchant has to ensure they follow the chargeback guideline set forth by the card associations.
PAYSAFE Online Merchant Payment Processing - Chargeback Management Merchant Chargeback Guide
To monitor chargebacks proactively, PaySafe merchants can configure automated reports from their PaySafe account.
See page 48 of the above guide for automated report.
How to link a charged-back transaction from PaySafe/Netbanx with a transaction on Interpodia
When a chargeback notification is received;
1. Log in to your PaySafe / Netbanx merchant account.
2. In your Account Statement, find the chargeback transaction
3. Click the paperclip icon to download the chargeback report
4. The report will contain a Merchant Transaction ID
5. Copy that ID, and email your Interpodia platform support team (info@ ) with the Merchant Transaction ID and the email below;
Hello,
We've received a chargeback. Can you please help and let me know who this transaction is for?
Merchant Transaction ID: XXXXXXX
Thanks,
The Interpodia Support Team can link the Merchant Transaction ID with a PaySafe / Netbanx Gateway ID which can be searched in your admin tools.
If you're an Interpodia Admin reading this. Click here to learn how link the Merchant Transaction ID with a PaySafe / Netbanx Gateway ID