PaySafe - Chargeback Management

It is the merchant’s responsibility to carefully monitor Chargebacks.

This document provides a lot of information on the chargeback process. If you have any questions please don’t hesitate to contact the PaySafe support team at customersupport@paysafe.com.. It’s important to note that Paysafe/Interpodia are not responsible for the chargebacks that are issued and is not responsible for reviewing dispute packages. The merchant has to ensure they follow the chargeback guideline set forth by the card associations.

PAYSAFE Online Merchant Payment Processing - Chargeback Management Merchant Chargeback Guide

 

To monitor chargebacks proactively, PaySafe merchants can configure automated reports from their PaySafe account. See page 48 of the above guide for automated report.