This article is an introduction on Curling Canada's online membership and events management platform, CurlingReg.
Definitions
- CC: Curling Canada
- MAs: Membership Associations (provincial or territorial sport organization).
Eg: Curling Ontario is one of Ontario's MAs.
What is CurlingReg?
CurlingReg serves as the official membership and event registration platform for Curling Canada.
CurlingReg is developed and maintained by Interpodia, a technology and online solutions provider that has been collaborating with sports organizations since 2009. Interpodia is based in Vancouver, BC. For more details about Interpodia's technology and its compliance with PCI standards, please click here.
Membership Registration
The membership registration process integrates up to four levels of organizations that work together seamlessly:
- Clubs
- MAs
- Provincial Representatives (if applicable)
- Curling Canada
Each organization has the capability to gather information from registrants and utilize this data in accordance with privacy regulations. For details regarding Interpodia's privacy practices, please refer to their privacy policy here.
IMPORTANT - It is essential to understand for CurlingReg to function optimally, participants must complete their own registrations online. As a result, we aim to gradually minimize the reliance on bulk uploads over time.
Annual rollout
To guarantee that membership registration data is accurately organized, the annual membership registration process must be reconfigured at the start of each season. This process consists of three distinct phases, which must be completed in the following sequence:
- The configuration process begins with the setup of the Curling Canada Dashboard.
- Following this, each Membership Association's (MA) dashboard is configured.
- Finally, the club dashboards are set up, provided that the clubs have submitted their annual applications through their respective MAs.
IMPORTANT - Rollout timelines can differ by province or region, so clubs are encouraged to reach out to their Membership Association (MA) representatives for specific details. Each season, MAs will provide clubs with the necessary steps to set up a new club dashboard. It is important that these steps are carefully followed to ensure the approval of the new dashboard.
Club Configuration Options
To facilitate online membership registration, a club is required to select a configuration option. This configuration option defines the purchasing choices—such as memberships and club programs—that are available to registrants within CurlingReg.
There are two configuration options available, allowing clubs to choose the one that best aligns with their operational needs. Additionally, clubs have the flexibility to switch from one configuration option to another from season to season.
The following table provides a clear overview of the available configuration options for clubs:
| OPTION A | OPTION B | |
| What purchases are available to registrants in CurlingReg? |
|
No club fees. |
| What processing fees should clubs anticipate? | Click here for the fee structure details. | N/A |
| What payment options are available for purchasers? |
Purchases must be made using a credit card. If your club needs to accommodate offline payments, you can reach out to info@curlingreg.com to request a payment group. This will help you track offline payments for Membership Association (MA) and Curling Canada (CC) membership fees. For further details on payment groups, click here. |
Option 1 - Credit Card Payments Only Option 2 - Offline Payments (Utilizing Payment Groups) For further details on payment groups, click here. |
| How are credit card payments processed? |
Payments collected by credit card are automatically divided among CC, the MA, and the club, with funds electronically deposited into their respective accounts. Each organization must set up and maintain a PaySafe payment processor account to receive online payments. Clubs should also determine how to manage the applicable processing fees. |
Credit card payments are automatically split and electronically deposited into the accounts of CC and the MA. Clubs using this option do not require a payment processor account, and all club registration categories must be set to $0. |
| Can a club facilitate online management of waivers and document signatures? | Yes | No |
| Does a club have the capability to gather registration information through the use of customized registration forms? | Yes | No |
| Can a club create and manage events? | Yes | Yes - if a club has a PaySafe account. |
| Does a club have the option to provide their members with the flexibility of paying club fees in installments? | Yes - learn more here. | No |
| Can a club create discounts and coupon codes for their club fees? | Yes | No |
| Can a club use an online store? | Yes | No |
Credit Card Payments
Payment Processor
To process credit card payments, an organization must establish and maintain a third-party payment processor account with PaySafe. It is essential that a club's payment processor account is set up and approved prior to enabling credit card transactions within CurlingReg.
For assistance with your PaySafe account, please reach out to customersupport@paysafe.com.
Processing Fees
There are two methods for managing processing fees:
- Option 1 - Processing fees are added to the total cost for the purchaser, in addition to the club registration fee.
- Option 2 - Processing fees are covered by the organization and will be deducted from the deposits received.
Need Help?
Interpodia Knowledge Base
Clubs can consult the Interpodia's knowledge base for how-to guides, articles and helpful hints.
Technical Support
For technical support, please reach out via email at info@curlingreg.com. Please allow 1 to 2 business days for a response.
Additionally, you can utilize the chat feature located in the bottom right corner of your admin dashboard. This chat option is available Monday through Friday from 7 AM to 5 PM PST, and response times typically range from a few minutes to a few hours.
Annual Setup Meeting (30-min screenshare)
If you would like to schedule a 30-minute consultation with the CurlingReg support team to discuss your club's registration process configuration, please send an email to info@curlingreg.com with your availability for a video call.
Please note that training fees may apply for sessions exceeding 30 minutes.